James Carlin 14 December 2025

I have filed a report with the Illinois Attorney General
If you're looking for the most dysfunctional, untrained, uncaring billing departmentz this is the place for you. It has been SEVEN MONTHS of me repeatedly asking the billing department to submit my claim to my insurance and them refusing to. I did everything I was supposed to, I called before the first appointment and confirmed they were in-network with my insurance, which was incorrect.. I then did all of the right steps to get in network for my second appointment, I contacted my insurance, I had my provider fill out continuation of care documentation, my provider faxed it to my insurance, my insurance APPROVED IT making me in-network for my next visit, I called their billing department and confirmed they received it and that I would be in-network before going to my appointment. Now for the past SEVEN MONTHS they have refused to file the claim with my insurance because they've decided I'm self pay. I AM NOT SELF PAY I HAVE IN NETWORK HEALTH INSURANCE COVERAGE. It has been months of harassing text messages and emails threatening to send me to collections for a bill they are refusing to send to my health insurance. No, I am not going to spend $500 because they don't feel like submitting a claim. This is illegal because it violates their 501(c)(3) requirments. It is illegal for them to refuse to submit a patients claim to health insurance upon request.

cierra jay 03 November 2025

0/10 would not recommend
Sat in emergency room waiting room for 6 hrs finally made it to the back they had me in the hallway on a bed for an additional 6 hrs everyone sitting around laughing and talking and i’m in excruciating pain cried myself to sleep had to beg for medicine no one offered a thing! When I woke up I had to get up to look for someone because I was confused why no one had came to follow up with me or check on me just nothing just let me lay there for hrs. At the end of it all just to tell me nothings wrong with me and to call another doctor to follow up. After running “ tests “ for hrs they couldn’t come up with a conclusion on what was going on with me. This is why black women endour so much obviously i’m not crazy and believe something is wrong with me absolutely nothing? Is ABSURD! Sent me home with nothing not even a prescription for pain medicine just told me to take a tylenol. I forget her name but the nurse I had was the worse nurse I ever encountered in my life I wish I could remember her name she had brown braids. No compassion no sense of empathy or urgency just made my time completely worse no one offered me anything to drink or eat after 12 hrs of being in their care. I’d pass out before I ever come back to this hospital specially the emergency room. Oh and bathrooms were digusting as well if you can, avoid coming here at all cost.

John Smith 01 October 2025

My father went for the Y90 liver treatment and it was horrible
He was scheduled for 9 but kept being told he will have his room in 10 minutes. It wasn't until after 11 when they finally got him back. They said to my brother who took him that he could go back there after his treatment to stay with him after an hour or 2. It was over 3 hours until they came to get my brother because my dad got upset with them. He was in the room by himself for over 3 hours with no one telling him what was going on. My brother kept asking about him but they said "they lost him" they couldn't tell him if he was radiology or wherever he could be. They couldn't even answer basic questions. They got there at 8 and didn't leave until after 4 with no one explaining to my father or brother what was going on. My dad is now refusing to get anymore Y90 treatment due to how horribly they did it. My father is choosing to die rather than go back here. Let that sink in.

Arielle Jones 16 September 2025

Ain’t no way in hell no one should spend their whole day in the er just to be seen
Pathetic unprofessional ash and don’t give a care in the world about nobody that comes in there

Debbie Shutt 16 August 2025

They didn't know what they were doing and they were so nasty!
Horrible experience with No bedside manners! Very pushy and left multiple bruises on my arms while searching for blood! No support and extremely Rude!

Sarah Meade 09 July 2025

I really hope that the higher up reads this reviews
My dad was in a major accident and flown in. I trust that they are taking good care of him but I am unable to access his medical records online and they wouldn't not give me information in his room. I have tried to set up his mychart and I have called the number and they are giving me a hard time about accessing his information. They need to make it easier for family to advocate for their family member when they are heavily sedated. This is insane and the nurse on the 8th floor in CCD was extremely rude about it. Pretty much "OH well I cant tell you anything."

Ann Groen 24 June 2025

Expect to be treated badly and you will fare well
Have had a terrible experience at this hospital. The staff is all unionized and they don’t care about patients. There are good doctors here but the support staff is terrible. Food is terrible and they give you a menu that states all food is fresh and made from scratch. B.S. Everything has preservatives and salt. The carrot stick are brown. Just awful food. You expect bad food in a hospital. Don’t give them a menu saying it is all fresh. Marketing. The worse part is the filth in the rooms. I am 70 and have been to many hospitals. None have been this dirty. Lack of concern for a patient. I will NEVER come back here. 20 hours and I can go. I will kick the dust off my sandals and keep going. The staff doesn’t care about the patient. I am surprised! If you come here bring food for yourself.

Brian Petzel 07 June 2025

I've tried calling patient advocacy multiple times, and have not heard back
I've was diagnosed with a serious health issue and have more questions than answers as this point, two months since original diagnosis. I had to have an invasive test done in the hospital and experienced complications immediately following the procedure and in the following days. I don't feel like those issues were taking serious by the doctor who was in charge of the procedure, even after there seemed to be signs showing something was wrong after the procedure. These complications resulted in a visit to the ER, having to stay overnight in the hospital to be treated, and another medication needing to be taken for 6 months. The doctor treating me for this condition doesn't seem to listen to me when I'm talking with him. At this point I've lost all confidence in my doctor and the treatment plan. I contacted the patient advocacy group over 2 1/2 weeks ago to discuss these concerns and was told they would contact the department of the doctor treating me, mark the message as urgent, and I should hear back. It's 2 1/2 weeks later, I haven't heard anything from the medical dept. I've tried calling patient advocacy multiple times, at different times, left messages, and have not heard back from them either. To say this is a disappointment, is an understatement, not to mention the unneeded stress negatively effecting my condition.

Sumera Zehra 12 February 2025

Worst hospital. Won't recommend anyone.
My husband was diagnosed with reoccurance testicular cancer and they suggested to do Bone marrow transplant. He was in patient during this time. He was admitted on 26th of Dec 2024 and supposed to be discharge on 10th of jan 2025. Due to high dose of medicines which created small bowel obstruction. He passed away on 17th of January 2025. Even nurse of ICU was giving different reasons of his death.

Laura Kelly 17 December 2024

I don't like how I was treated
I began going to a gynecologist and was very happy with her. Then they started adding another doctor whom I did not like and who hurt me during an attempted biopsy. University of Chicago Health insisted I see this new doctor despite that I said over and over again that I didn't want to be rude but I did not want to see that provider. The nurses insisted. They said if I didn't want to see that doctor to go elsewhere even though they have plenty of other doctors. It's bad enough having a medical problem but to be harassed into seeing a doctor, is just the worst.