Antonia Grace 01 November 2025

What was supposed to be a routine elective surgery turned into a nightmare
Last year, my mom went in on June 18, 2024, for what was supposed to be a routine elective surgery, and it turned into a nightmare for our family. After the surgery, she developed an infection that the hospital didn’t catch until June 21, by the time she was already on the ICU floor and her body was shutting down. Instead of getting better, everything got worse. Doctors cut her back open, which only made her condition decline even further. The infection spread and led to sepsis, fluid overload, and fluid around her lungs. Her kidneys started to fail, and she eventually had to be placed on a ventilator because she couldn’t breathe on her own. Within days, we went from expecting her to come home to being told she had no chance of survival unless she was transferred to another hospital for ECMO and dialysis. On top of everything medically, the way some staff treated us made an already traumatic situation even harder. Scott (a charge nurse), Megan (a nurse assistant), and a few others showed a serious lack of compassion and professionalism. Their rude and dismissive behavior made us feel disrespected and unseen during a time when kindness mattered most. If you choose a career in healthcare, you should treat every patient with dignity and respect — regardless of their race or background. By the grace of God, she did survive and is finally home and doing well today. But the pain, trauma, and fear our family experienced were beyond anything we could’ve imagined. What was meant to be a simple surgery became a fight for her life — one that could have been prevented if her infection had been recognized and treated sooner. I’m grateful my mom is still here, but I hope St. Elizabeth takes a hard look at what happened and improves their care so that no other patient or family has to endure what we did. If I could give this hospital no stars I would if it was my choice it would be closed down for good!!!!!

NK K 14 July 2025

CT Scan hidden charges…
They never told me that there will be a charge from the CT scan technician… months later we received a hefty bill from (radiology associates of Northern KY), is this even legit? Why don’t you inform your customers of this charge upfront?????? This is stealing.

Rachel Trump 20 May 2025

I have never been treated so poorly
I have had good experiences and bad experiences with St Elizabeth, but this was the worst. I was seen in the ED very early in the morning on Sunday May 4th the waiting room was empty and I could clearly see when I was brought back to a room nurses and staff huddled together chatting so again not busy at all, yet I was treated as if I was a bother. For me a trip to the ER is a last resort as I have commercial Anthem insurance and an ER visit is not cheap, but I was in severe pain, had severe swelling and was concerned of a bad infection needing iv antibiotics as I have needed in the past since I was getting worse on my oral antibiotics. When I arrived at the ER half my face was swollen and I was shaky from pain I was treated rudely by the triage nurse not once asked about my pain and put into a back corner room and given no nurse call light. When a Dr did see me he decided I needed an injection of antibiotics for my infection and again not once asked about my pain and not even offered an ibuprofen or tylenol. The two nurses who came in to give me the two injections again rude, abrupt and no compassion at all even though at this point I am crying from pain. I myself work in healthcare at another hospital and I thought those in healthcare were supposed to be kind and compassionate, not the staff I encountered at St E this Sunday morning. People come to you for care when they sick and vulnerable, they deserve compassion and care not to be treated as if they are a bother.

Judith Holland 04 February 2025

So much for the incompetence of the hospital and the radiologist
On Thursday night 11/28/24 I want into St E Florence for a possible finger fracture. 2 x-ray techs and a portable x-ray machine came up to me and took 3 pictures of my hand. Eventually the nurse practitioner came back and said it was not broken and someone would be back soon to discharge me. Not one single person touched my hand. The wound was not cleaned up and the finger was not wrapped. I was sent on my merry way. Monday morning, after a painful weekend I decided to see my primary care physician who immediately referred me to an orthopedic surgeon. Let’s also keep in mind that I had just received in my my chart a radiology report stating that my finger was NOT broken. Was able to get into an orthopedic surgeon right away and he pulled up the x-rays that were taken Thursday night. Immediately he stated, oh it’s broken here and here. Not only did I have one break but 2. Ultimately, I’ve ended up having to have surgery to put a 3” rod in my finger. This has been a rather painful, traumatic and expensive ordeal with no one from St E other than my primary care physician and my orthopedic surgeon giving a crap about this entire ordeal. No one has responded to my repeated requests for information. I’m ready to go to social media and possibly even a lawyer. Let’s see what this platform provides!

Andrew Brackey 21 September 2023

Left my mother in a soaked bed
This hospital should be shut down! It’s disgusting and the staff are horrible! My mother had a stroke and they were not taking care of her. Left her in a soaked bed, didn’t help her eat when she couldn’t feed herself, and then left her a mess after she attempted to eat. Do anything you can to keep it get your loved ones out of this place! This is the worst hospital in the area, please do better for your loved ones and keep away from here.

RAH Admin 30 October 2019

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