Sue T 26 October 2025

Regarding the two times I went to St. Mary's
My entire experiences at the ER, AND after I was admitted, was too bizzare, gross, shocking, rift with negligence and incompetently to write about. Both times, St. Mary's misdiagnosed me, and withheld my daily medicines, like my blood pressure med, They destroyed my physical health. I'd rather die of natural causes, or ANY other way, then die at St. Mary's hands.

Bianca Burgan 23 October 2025

The way this hospital operates its emergency room is unacceptable
I thought I was doing the right thing by going to Trinity Health’s ER. Unfortunately, that was a mistake. I arrived at the ER around 10:30 a.m. on a Wednesday and didn’t leave until nearly 5:30 p.m. The wait time was outrageous, but what shocked me most was the setup once I finally got called back. After triage and registration, I was assigned a bed number, but when I walked through those doors, I couldn’t believe what I saw. The same patients I had just seen waiting in the lobby were now lined up in a hallway in beds, wheelchairs, and chairs, as if the hallway itself was their hospital room. There was no rooms, no curtains, no privacy, no discretion, and no comfort. You could see and hear everyone’s personal business, and they could hear yours. I was placed in a narrow hallway where I could see the patient in front of me and behind me, with staff trying to squeeze by and do their jobs. It was chaotic and unsafe. At one point, the Livonia Fire Department brought in a patient on a stretcher, and because of how cramped the space was, they actually hit my hospital bed while maneuvering the gurney. That’s how tight it was. People on stretchers, mobile X-ray machines, vitals carts, and nurses stations were all trying to fit in one narrow hallway. It was unbelievable and completely unacceptable for a major healthcare system like Trinity Health. It felt like unless your condition was life-threatening, you didn’t deserve a proper room. Patients were miserable and uncomfortable. Families had nowhere to sit or stand. It was disorganized, overcrowded, and beyond reason. Trinity Health needs to do much better. The way this hospital operates its emergency room is unacceptable for a corporation of this size. The setup, the lack of privacy, and the overall experience were nothing short of disgraceful. To make matters worse, I know I will likely receive an expensive bill for the “care” I received, which will not reflect the poor quality of my experience. I won’t be returning to this ER, and I wouldn’t recommend it to anyone unless it’s your only option.

Nezilda Reyes 17 July 2025

I’m looking forward of hearing from you
My husband is currently admitted there in 5west.. I’m trying to talk to him and Checked on him because I didn’t hear anything from the doctors or resident doctor they don’t update or at least inform the family of the patient.. the patient came from 3rd floor and they transferred him to nine west without even informing the family. The patient need assistance when they are in fivewest like hygiene or shaving. I know they are not allowed to do it themselves but at least provide assistance.. my husband been asking the staff he wants to be shave because it helps them feel better if they know they are clean and looks better.. but nobody helped him.. I would like to ask the management to please re orient or re train the staff who are working in that unit to understand the needs of their patients.. and be helpful whenever the patient needs assistance..

Elizabeth Fredlund 10 April 2025

This is fraudulent and wrong. Do not go here.
I came to Trinity Health for Shingles on my face. I was told it would take “anywhere 5 minutes to 5 hours” when I asked the extremely rude triage nurse for the wait time. I waited 20 minutes and then told the receptionist that I was leaving and I returned my identification bracelet. I did not receive care and I went to another hospital. I’ve now received a bill for $475 for Trinity Health and I’ve called several times to explain that I was not seen. The “highest review board” said I need to pay the bill and the total charges are correct.

James Myers 27 January 2025

There is no reason to go to this hospital
Do not go. Walked in 2am with my son who had a fever and a swollen lymph node. Looked like a tennis ball in his neck. Waited two hours and the whole TWO patients in the ER ahead of us were never seen. Overflowing garbage cans. Zero visible staff. Ended up leaving and going to the new Corwell on 7 mile. Was in and out in an hour.

Selena Ramos 17 December 2024

i now see why Trinity Livonia has 1 star
I would never come to this hospital again!!. we went in with are 10 month old . sat in the hallway for 2 hours, and no one talked to us. The lady that was supposed to be our nurses sat on the computer and her phone talking . i understand hospitals are busy, and the people working have a lot of other things to do .but not even once did anyone say they would get to us shortly .. after sitting there for 2 hours, we got moved to a room. we sat there for an hour with a crying 10 month i asked the nurse can i feed him cause his last time eating was 45 minutes before we got there (9:32pm)..she went to ask the doctor 20mins go by still no answer she never came back. Me and my husband and I decided to leave the room dirty, drops of blood on the floor i could go on .. overall, it's the worst hospital I've ever been too.

CHANEL 11 November 2024

Horrible horrible horrible.
All the staff are busy doing nothing. Someone can literally be dying or leg broke and they won’t do anything besides keep telling people that they are going to find a room when they are not. They are helpless and this hospital needs to be closed for good.

Nancy Sypolt 17 September 2024

Tell me how a patient can fall down stairs with 2 PT staff with her
I would give it any. Star. My sister was on 3rd floor PT had her up walking with a walker. And wanted her to take the stairs she told them she wasn't ready too but they insisted and guess what she fell down the steps. Took exrays sent here home. Bet they bill insurance for the exrays stay away not safe

Sean Wagner 30 July 2024

I wouldn’t send my worst enemy to this horrid place
Place is totally inept . Filthy hallways and rooms 12 hour wait times, staff swearing and socializing instead of taking care of patients.

Dave Hedger 14 May 2024

Waited six hours with kidney stone pain
Went there for kidney stone pain and I waited six hours in the hallway next to a machine that wouldn't stop making terrible noises. They discharged me after not doing anything and they refused to give me anything for the pain.