Terry Foster 15 March 2026

CRUEL UNMERCIFUL HUMAN UNKINDNESS
The shameful and cruel mistreatment of Linda Trapp's March 10, 2022, trip to CHI St. Joseph East following a fall ended with her arrested for trespassing after Lexington Police said she resisted arrest. The arrest left her with a broken leg and roughly $500,000 in medical bills, according to a lawsuit she later filed against the city. The hospital's cruel nurses laughed at her, even after they saw her struggling after the police "man-dropped" her. ER Dr. Timothy Anderson ignored her after she cried out for x-ray of a broken knee after they slammed her on the ground. WATCH THE VIDEO: "Linda Trapp's March 10. 2022, trip to CHI St. Joseph East"

D East 17 September 2025

I have gotten the run around for 5 months
Went for am Auto accident. They billed both of my insurance (Health and Auto), were paid for both and cant figure out how to refund the health in a timely manner.

Katie DeWitt 13 April 2025

Didn't treat my husband good after open heart surgery
Didn't treat my husband good after open heart surgery and treated me like dirt n one aide said to me "I don't care about you I'm here for him" the kitchen didn't get his orders rt at all only when MJ worked did it get the rt food. Most rn n aides weren't nice but a handful of them were awesome

Parker 12 March 2025

Terrible experience with billing and customer service department
Don’t even bother looking at their “pricing transparency” section they have listed on their website because it isn’t accurate. I was charged significantly more for the test I was having done than what they advertised on their website. I contacted them about this and they didn’t even respond and just changed the pricing on their website to what they had charged me. They also added some unexpected charges to my bill. I’ve made multiple attempts to reach out to customer service and billing with no response. I also submitted a billing charge dispute which they denied. I should have listened to others about not going here but I chose to because they were able to get me in much quicker than other places. I now understand why that probably was the case. Any medical care I need going forward will not be with Saint Joseph Health. ?

Parker 18 February 2025

Terrible experience from billing and customer service department
Don’t even bother looking at their “pricing transparency” section they have listed on their website because it isn’t accurate. I was charged significantly more for the test I was having done than what they advertised on their website. I contacted them about this and they didn’t even respond and just changed the pricing on their website to what they had charged me. They also added some unexpected charges to my bill. I’ve made multiple attempts to reach out to customer service and billing with no response. I also submitted a billing charge dispute which they denied. I should have listened to others about not going here but I chose to because they were able to get me in much quicker than other places. I now understand why that probably was the case. Any medical care I need going forward will not be with Saint Joseph Health.

Claire Dempster 02 October 2024

Very disappointed
Went to have a mammogram & a Dexascan done, on the same day. Unfortunately, no script from the doctor, but it was in the computer. I was told it wasn't signed by the doctor, but no one bothered to ask the doctor. These appointments were set a year in advance. I have osteoporosis, so dexascan is to be done every 2 years. Dexascan is now scheduled at another facility in Lexington.

Denise Talley 19 June 2024

They couldn't even get my birthday right
They didn't listen to half of what I said. Screw everything up with the insurance.

Mary Seelbach 04 June 2024

Things went downhill on the unit
My husband went into STE through the emergency department. Initially we were impressed with the care in ER. Once on the unit things went downhill. He was assigned to a hospitalist who was dismissive and had little or no interest in what I had to say. The cardiologist was even worse! Neither doctor had any concern about my husband’s primary diagnosis, Parkinson’s although His heart was not functioning at capacity. Instead of taking things slow with administering medications which is the protocol for Parkinson’s the cardiologist threw all kinds of medications at him fast. After 48 hours of my husband’s condition worsening we were able to get him UK.

Zachary Webb 10 May 2024

They will upcharge more than Spirit Airlines
Pricing transparency is a joke.

Debra Hollis 08 April 2024

Your hospital should be under investigation
You know that video will never go away. I saw it in the past where your staff is so cruel but this time I can't keep my thoughts to myself. The employees in that video should be fired and your hospital should be under investigation. The doctor should loose his licenses. If you believe in God you better pray for forgiveness. Looking at his to his disciples, he said. BLESSED are you who are poor for yours is the Kingdom of God, Blessed Are you who are hungry now for you will be satisfied Blessed are you who weep now for you will laugh. Luke, 6:20-21. We must remember our action as those who can make change are always being watched.