Kristina Acker 27 May 2025

Second terrible experience with Baptist Health Lexington
This is my second experience with Baptist Health in Lexington Kentucky. Both times have been absolutely terrible. I’m talking specifically about bedside professionalism by nurses/doctors/clericals. There is zero professionalism or respect given to patients families. My aunts surgeon just verbally blamed her for making his job harder (his exact words) because I stated she needed Percocet instead of Norco, because Norco has proven to not work for her in the past. My mother was in the room and heard him say that now his job will be made harder because “she didn’t speak up for herself and tell him sooner.” All she was focused on this morning was just getting to surgery. She’s an anxious person. Hence why I am here to make sure everything gets asked and answered. Not only did he respond this way, he interrupted me several times and refused to let me speak. I deal with this on a daily basis as I am a cardiac/neuro/trauma ICU nurse, and I can tell you 100% it is not ok for doctors to walk all over patients families when they are advocating for their loved ones. It was one simple request. It could’ve been easily resolved with a response such as “thank you for letting me know. I’ll be sure to change that order for her.” Instead, it was made into a big ordeal about how his job is now harder and putting blame on the patient. Unacceptable.

Amy O'Neill 24 April 2025

Not helpful at all
My doctor and her staff are excellent. Unfortunately, Central Baptist healthcare facility made a terrible decision to centralize ALL incoming calls to the hub answering service. These people in the hub don’t know what they are doing and are only there to direct phone calls and look in your chart even though they have nothing to do with your care. What an invasion of privacy. Two different hub staff keep directing me to radiology to schedule a colonoscopy. How sad the premier healthcare in Lexington no longer values quality care.

Katrina Henson 10 April 2025

I had the absolute worst experience giving birth there!
This place does not even deserve one star! They illegally held my baby for 8 days and when lawyers got involved they released my baby straight to the corrupted system of Fayette County. The social worker at the hospital is crooked and I do hope the worst for her after what I went through with my child there because of her. I hope she suffers the mental and physical pain I had to endure.Needless to say, my baby was given directly back to me on our very first court day.

Brittnee Jackson 25 March 2025

Just nothing I expected from people who were suppose to help
It took me some time to write this review because I tried to get over my experience, but just can’t. I had a very hard pregnancy and gave birth at Baptist. My stay leading up to birth was really good antepartum was great, but after was horrible and a nightmare. My twins were NICU babies and I had never been treated so bad in my entire life. I was a first time mom who was scared to death and they did not help at all. My husband and I were talked down to, had people get an attitude when we wanted to touch our babies, did not guide me through any part of mother hood (didn’t encourage breast feeding, didn’t encourage kangaroo care, etc) and to the point that made me come back and write this, on the day of discharge I asked lactation about tongue and lip ties and she huffed jabbed her fingers in both the boys mouth and said feels like a premie mouth to me. Now months later it looks like one of my sons has a severe tongue tie that will need taken care of. Just nothing I expected from people who were suppose to help me and my sons get better.

Dilli Adhikari 17 January 2025

Don’t know how this place is has been running
In er lobby for more than 6 hours nothing been changed. Person will be sick by sitting in theirs lobby than original sickness.

jacob 08 January 2025

I wouldn’t trust them to take care of a training dummy
Horrible place, horrible staff, they’re inconsiderate and rude.

Ernie Barber 02 November 2024

Billing and Administration Department is trash.
Billing and Administration needs an employee overhaul. I will keep refreshing and adding to this review so it stays at the top until you resolve my problem with your billing.

Tony Torbey 16 October 2024

He ended up with bed soars on his back.
My father-in-law was there for two weeks and the nurses barely visited him. It was one week before they changed his bedsheets. He was supposed to have PT twice a day during his stay, and they did it the first day and never returned. Nurses were too busy on their phones to clean his room or take him for walks. One of the Hospitalists wanted to discharge him, even though he had a scheduled procedure in two days. The only time they would do anything for him is if we were there. Very disappointing experience.

J Ringo 02 October 2024

My experience was an absolute nightmare
It's a horrible place if you want good health care I had a very important surgery the surgeon is not from there thank God I could really lay it down, they run you through like cattle very, none professional people they are horrible it's disgusting if you want someone to do a good job refuse having your surgery there they suck

Angela Silas 06 September 2024

Please don't use Baptist Hospital
Let me start by saying that I work for customer service as a scheduler for a major hospital, so I understand that people can be difficult. However, I have never been talked to as nasty as I was by Shelly who does scheduling for Neurology for Baptist Health. I called my primary care doctor to see who my referral to was sent to and that I hadn't heard from them. I was provided the number and they stated that Baptist had respond back that they has tried to reach me on 4 different occasions, but I had never responded. Really! I went back 4 months on my call log to see if anyone had reached out to me from Baptist Hospital. NOT a soul. So, I called Baptist to schedule my appointment. I reached lovely, Shelly. I mean just nasty. I also contacted the Patient Advocate. After today I am going to make sure NO ONE uses Baptist. I will make sure everyone I run across is fully aware of how they treat patients. Baptist hospital is NOT concerned with patient care. They assume no one will go anywhere else. Na,Na my friends. I will reach out to everyone and personally get them rescheduled with another local hospital. The only way we can make sure this doesn't happen is if people stop using their services. Shut these hospitals down. We as the patient have the power to stop this type of behavior.