Christopher Olszewski 04 November 2026

Have a sham bill
Still waiting for the ED physician leadership team to call me back. Truly awful customer service. I have called many times, spoke to many professionals and left voicemails and no calls back! 11/2/26 Update-Medstar is an absolute joke. You should be ashamed if you work here. Still waiting for it to be resolved. Everyone at this org passes the buck to the next person. Over the course of 10 months I have been on the phone with over 20 different people. They never coordinate with one another so it's an intentional strategy to be uninformed so the patient gets frustrated and gives up. Worse than any airline you can imagine.

Meklit Teshome 30 September 2026

The hospital made a mistake with my baby gender information
I am very disappointed with MedStar Washington Hospital Center. The hospital made a mistake with my baby gender information and sent incorrect information to DC Vital Records. Today I went to the Medical Records Department office to request a correction and an apology letter, but they refused to provide one. The manager of the Medical Records Department was rude and unhelpful and unprofessional. This mistake caused me unnecessary stress and delayed my travel plans. I expected better communication and accountability.

Kenneth Barnes 01 September 2026

I laid on a stretcher in the ER for almost 3 days before I got a room
Needless to say this was extremely disconcerting, especially because I was blind and by myself. The attention given to me was great at first until I found out I was admitted and then it was like I was forgotten. I could’ve died and no one would’ve known. When I got a room the service was relatively good with the exception I had only one doctor would come by in the morning for about five minutes and that was it. I think the issues I was having was directly because of the cuts in Medicaid.

Tariq 05 August 2026

This is inhumane!
A family member was denied a wheelchair upon discharge this family member is 70 plus years old with burns on her legs and she was denied a wheelchair! She had to walk enduring pain from the Burn unit to the entrance. No prescription no discharge notes or recommendations. And you say this is how we treat people you guys are in the wrong profession. I'd rather commit suicide than going back to this place.

Trisha Spencer 16 May 2026

The treatment that has been received is unconstitutional
Worst hospital I’ve ever been to. The phlebotomist didn’t use proper technique to place an IV. I told the other nurse in the room she was fishing and she agreed. She didn’t tie the tourniquet and she didn’t anchor the vein, she inserted the needle and prayed for the best. None of the 6 nurses standing in the room could insert a IV. Which is why they had to call someone from another unit. The room was absolutely disgusting. There were boogers on the curtains. Different kinds of dry fluid on the bed rails and walls. There was no AC in the room it was 80+ degrees during the day. That is breeding grounds for bacteria. Which is not good for a burn unit. They left tubes of blood sitting in the window sill. Dirty bandages and gloves on the floor. Theirs is pee all over the bathroom floor(which is a shared bathroom) Phlebotomist cart was left in the room for hours. Every person that entered the room was not fully prepared for what task they were preforming and had to keep leaving the room to gather supplies. Their scrubs were over sized and at times their buttocks were exposed. They don’t have chairs for the person staying over night with the patient. I asked for as chair and I received a chair from the waiting room. The shared rooms are small with no privacy you’re forced to discuss your health issues and other personal information in front of a random person(s) sharing the room. As well as the doctors and nurses discuss your information in front of these random people. This is a HIPPA VIOLATION. At no point should your health information be shared with anyone else. There were visitors still coming in till 11p. Which is extremely disrespectful especially in a shared room. The medical assistant are rude and unprofessional. I have absolutely nothing good to say about this hospital. We had to make the 2 & half hour trip back to this hospital due to the negligence of the hospitals staff and research team. I have requested a private room, I have requested a supervisor and have gotten no where. Not one staff has listen to our concerns or even care.

Reginald Miller 17 March 2026

I ASK TO BE PUT IN FOR A TRANSFER
I AM REGINALD MILLER I AM THE PATIENT STILL HAVING A HORRIBLE EXPERIENCE HERE I ASK TO BE PUT IN FOR A TRANSFER AND HAVE NOT HEARD ANYTHING YET

Tisha Gonzalez 09 February 2026

I went to the ER at 6p and left at 9 pm because no one helped me
I threw up everywhere being transit to the ER. The paramedics told the nurse I was nauseous she assured me meds were being ordered. The other nurse told me he talked to the doctor twice and still no meds. I went in bc my HR was over 141. Thank Goodness nothing g was terrible wrong g as I would have died. Most nurses were at their desks on their phones. I have been to other ERs and this one by far was the absolute worst. It’s run down dirty. The bathrooms are gross. The people are rude. In fact it seems as if all of the staff that works there are jaded and indifferent which I do t understand bc this of all places should be a place of empathy. I would have given zero stars but I can’t. A friend of mine told me the hospital was once a great hospital. Your ER staff and manager need to be revamped. After I went home the hospital called me to see if I was in the waiting room g room at 2:17 am the next day. So I would have sat there from 6p to 2am the next day that is ludicrous. There were 5 people in the ER. WHC ER staff all need to either get more trying or be fired because that was crazy.

antwan hill 06 August 2025

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This hospital wait time is crazy!

Adrienne Mavritte 29 July 2025

All 3 times I've waited over hours to be seen
I've been here 3 times in one month for the same lower back/side pains. The third time I came in, everything was dirty, the waiting room and the room they put me in. When I walked into my room, it was clear they didnt change the linen from the previous patient. The linen obviously looked sat on and there was hair on the floor.....I don't have any. It looked like I seen 3 drops of blood on the floor in the waiting room

j.elijah 02 July 2025

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I took tests and never received any information about my results.