RAH Admin 30 October 2019

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MR A 04 September 2026

Some experiences are simply unacceptable
I’ve watched my dear 20-year-old son suffer while an entire team of doctors seemed indifferent to his pain and needs. They barely wanted to touch my African American son. We may not “look the part,” but my son, Titus, was diagnosed with TRAPS (Tumor Necrosis Factor Receptor-Associated Periodic Syndrome), and he is suffering. Their treatment made him feel as though he were something dirty or undeserving of care at their hospital. Their attitude encouraged an early discharge. The federal government needs to investigate how African Americans are being treated in Arizona healthcare facilities. My son’s name is Titus, and he was at this hospital on August 27, 2026. He has been there several times, hoping for different treatments, but they have failed him and would not even perform the proper testing. They even sent a resident doctor to speak with us who appeared unfamiliar with Tumor Necrosis Factor Receptor-Associated Periodic Syndrome and, in other words, suggested that his symptoms were in his mind. I don’t believe every patient is treated this way. If you have ever seen your child sick and suffering, please pray for Titus A.

Christina Wilson 18 March 2026

I will never return back to this hospital!
Worst Hospital I have been to in my life !! Don't recommend took my daughter to be seen for a chest breathing condition we waited in the ER for almost 2 hours then a doctor didn't come in to see my daughter after 3 hours what a joke the doctor Shari Brand MD was very rude to me and my daughter she wanted to argue with us more then take care of her patient at the time tried asking the doctor questions she made my daughter more confused and uncomfortable more than anything!! What a night!!!

Savannah Cramer 10 February 2026

This hospital has no respect for patient care
My mother is a critically ill patient with icu delirium. She was adamant about leaving AMA, which the nurse informed us to do that she needs to be able to walk out physically on her own, they can’t bring a wheelchair or assist her, she is to do it on her own. I was informed by the supervisor they wheeled her outside, where she called her uber. When I explained to the operator the policy I was told she laughed and said “you don’t know our policies” and then proceeded to say “well that nurse was misinformed” the care she was receiving had been great up until that point. This hospital has no respect for patient care when it comes to critical situations and provided false information to the family. I am utterly disgusted with the supervisor I just spoke with, to laugh in someone’s face in a situation like this is beyond disrespectful.

Christine Armstrong 20 January 2026

Don't bother or waste your time at the Mayo Clinic
We were referred to the Mayo clinic in November 2025.. the worst hospital experience we encountered.. we sat through our first appointment.. when it's time to leave Ms Bighorse came out, gave us brochures to read and walked us to our next appointment..I know it had to do with the type of insurance.. that is base on your services.. team doctors we dealt were intelligent but their bedside manners sucks with rudeness/bigot.. they rubbered their hands together like a fly.. "we can't do anything.. go to hospice while there's time"... pushing us out even tho they say they didn't.. worst horrible hospital experience.. their social worker filled out the wrong paperwork for hospice.. I found a hospice myself.

James Briscoe 15 December 2025

Mayo doesn't deserve the prestige they get, they suck!
This place does not have their business in order! Billing doesn't understand how to bill your insurance properly and won't pick up a phone to call the insurance to find out why they are doing it wrong then send you outrageous bill and expect you to pay. Doctors forget to schedule treatments, then blame your insurance and say they didn't authorize treatment at which point you call your insurance only to find that Mayo never put in a request until an hour after you called to find out why they haven't admitted you for treatment. If you make an appointment then get prepared to wait because Mayo Clinic doesn't feel the need to keep appointment times and you'll be waiting and waiting even if your appointment is the first in the morning. That's before you get into the room, don't even get me started on the doctor's dropping the ball, making mistakes, and almost killing you.

Kathy Shea 15 December 2025

I'm so upset about all of this
Worst hospital to even think about going to. The service is horrible, you could be dieing and they do nothing for you but waste your time, as they state that they don't take your insurance, why didn't they tell you this when you was signing in so that you could go get help some where else. PLEASE don't go there as they do not help anyone, it's all about who can pay what that's not the way life is suppose to be

John Peters 12 November 2025

There needs to be accountability
I had hernia surgery on October 17th 2025 with an arrival time of 1:36pm at the Phoenix Mayo Clinic Hospital. It was an excellent experience until I got toI recovery. I had been told that this was an outpatient procedure so I was expecting to go home after the surgery. I had a driver lined up to take me back to my house. In recovery I was told by the recovery nurse named Cheryl that I needed a person to stay with me for 24 hours after surgery. I told Cheryl that the Mayo Clinic message portal had a message for me saying that this is recommended and it did not say required. I had taken a screen shot of the portal message stating this and offered to show her but she did not have any interest in seeing it. Because it is recommended and not required I did not have a person setup to stay with me. She said that I can’t go home and would need to stay in the hospital overnight. I told her that I do not have a driver for the next day and I clearly stated to her that I did not want to stay overnight but she continued to ignore my wishes. She then said that I needed the pain medication and my pharmacy is closed. Of course it was closed by this hour and you would have thought that given the late start for the surgery that a prescription would have been made available to me a day or two before so I would have it when I was released but no one at the Mayo Clinic thinks that far ahead. She then told me that if I leave the hospital now that my insurance would not cover me. I discovered later that this was a blatant lie. As a result of all of these claims I acquiesced and stayed the night in the Mayo Clinic Hospital. I spent the next 11 hours staring at the ceiling in my hospital room. My last meal was 38 hours earlier so I asked about using the cafeteria but was told that it was closed. I was so angry because of all the lies that I was told in recovery not to mention that I was extremely hungry and that I was not able to sleep. I never once took any of the pain medication while I was waiting the 38 hours because my pain level was at a 3 and I did not see the need to take an opioid. Also, I have not even picked up the prescription medication from CVS that nurse Cheryl said was so important for me to have. She painted this doom and gloom scenario of not having the pain medication. She also equated me leaving to a cop letting a drunk driver continue driving home. This made absolutely no sense to me because I had a driver waiting for me outside to take me home. My desire was to go home from this outpatient procedure but my wishes were continually ignored. I consider what was done to me by the Mayo Clinic as false imprisonment. Don't waste your time complaining to the Mayo Clinic Office of Patient Experiences because they will just sweep your complaint under the rug and tell you their actions were out of an abundance of caution. That is what I was told by a person named Jacinda in that office. She totally ignored the reasons for my complaint. I requested to go home and the doctor said that we can't hold you. The nurse named Cheryl in recovery told 3 different lies to keep me there and Jacinda from the Office of Patient Experience totally ignored that part of my complaint. The Mayo Clinic will never admit that their staff did anything contrary to the patients wishes.

Deena Homyak 20 October 2025

It’s been a month now and we never heard back from the Mayo clinic
We have been through so many doctors for my husband’s nerve damage which he is in pain 24/7 so we tried the mayo and what a waste of time and money. First of all when the doctor came in the room, he looked at my husband and said what do you want? What are you seeking for? And of course we said we are seeking for help because he is in so much pain due to nerve damage and we need help! My husband has never had a prescription in his life!! and then when we were being released, they said the pain management and neurologist would get back to us right away that the Mayo is very good at following up. We are now being treated by a doctor in the honor health system and he is finally got some relief thanks to the honor health system.

Maryetta Smith 18 October 2025

Run from them
They didn't take care of my Brachial plexus injury or my radial nerve said they couldn't bullshit thanks to them my shoulder and arm got more paralyzed .