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Sadly, I cannot recommend them and would urge you to find another
My 92 year old mother was admitted for a 3 night stay (8/10/23-8/13/23) to HCA Oak Hill Hospital in Brooksville, Florida. Upon discharge, we had the option of either putting her in Hospice care or a rehab facility. After several reassurances from the case manager that Medicare will be paying for the rehab, we opted to put her in Oak Hill Health and Rehab in Brooksville. My mom stayed in rehab for about 2 months then was admitted to hospice care. Months later, much to our surprise, we received a bill from Oak Hill Health and Rehab for ~$20,000. On 3/5/24 we received a call from Haley from Oak Hill Health and Rehab business department, stating that Medicare denied the claim because the hospital had designated the first night as “observation” and therefore it did not count as a hospital night stay. Since the original documentation they received from the hospital, before my mom was admitted, stated a 3 night stay, she told us the hospital only had to amend the word observation and Medicare would pay. I had asked multiple times when my mother was admitted if everything was in order for Medicare to cover it, and they said yes. It is the obligation of both the hospital and the rehab facility to advocate for patient rights and be transparent with billing, yet we were led to believe this would be covered in full by Medicare. Now, they are expecting us to pay ~$20,000 out of pocket that we do not have.
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