Dr Manal Sajwani 27 March 2024

I don’t understand how come this hospital is ranked first
I hate being here, they are so rude, not professional, most of the doctors which I interact where super excellent, but not all, the most I didn’t like is the nursing staff, they treat you and talk with you rudely especially in the J31 which is the coronary ICU, I will never come back.

Ali Scarborough 27 March 2024

I don't have anything positive to say about this institution
I was treated for breast cancer last year-mastectomy and then herceptin treatment. Plastic Surgery/breast reconstruction just wants your money, don't even bother trying to get someone to care about you as a person. I had to beg to get my expanders out because they were so painful. Oncology missed crucial testing for me as a previous cancer survivor and I now have cardio-toxic effects for life. Do your research, get a second opinion and don't trust their treatment protocol.

Kristina Bayus 23 December 2023

Do not blindly trust any healthcare provider here
Almost every specialist I have encountered here is incompetent and downright lazy. If you have any rare conditions (especially vascular compressions) I would stay far away as possible. Since they are the world renowned “CCF” they believe they are truly experts on everything which is not the case! Unfortunately their fragile ego’s do not allow them to realize this; thus they never open their minds to reading more actual medical research or just doing their job? There have been a few that have decided to be open minded and research my conditions and educate themselves which I appreciate! However that has been a small minority at CCF and the thinking of most of their providers is downright dangerous and costing many people severe pain and suffering. Be your own advocate, do your own research and do not blindly trust any healthcare provider here. I am so grateful I haven’t!

Christine Thompson 21 November 2023

Hope deferred….
Very disappointed with the neurologist that saw my husband for his chronic migraines on 11/17/23. The neurosurgeon from Cleveland Clinic he met via zoom two days prior was exceptional and very explanatory. We drove over 4 hours each way to the clinic and we were so hopeful that we would finally find out something more and get help and relief of his chronic migraines. His neurologist and VA referred him to Cleveland Clinic for care because the clinic is supposed to be one of the top of the line facilities for care but dr Cardona basically told us that she wasn’t treating him because she said you don’t want too many cooks in the kitchen with his care and he already had care. Also said he had been given the best treatment for migraine… what more does he want… The worst part of it was in her final notes recorded in MyChart the doctor stated ‘not done patient had too many questions and points to make. Of the 65 minute appointment I counseled and answered all the questions.’’

Kristin Park 23 October 2023

Unable to help with cost information
This is a medical facility that can't tell potential patients how much something might cost (sadly, not unusual despite the law that demands otherwise) or what insurance plans they accept. I scheduled a call and asked where I could find a list of insurance they accept, she said it wasn't listed online and there wasn't anyone she could refer me to who might have that information. I don't know anyone who would blindly walk into a hospital without knowing that information unless they were unconscious. We really need to demand better of our healthcare companies in this country.

Steven Yates 21 June 2023

Not sure about the true quality of this medical center
Dr. Ghouse told us this is her last week at Cleveland Clinic and was going to work for Tony Robbins. She was late to the appointment. Look on her computer access. The doctor was more of a nice typist than a medical professional. Absolutely no physical exam was done. Mr. Hanz Hinterkopf had faxed important medical documents twice last week. Thank you Ms. Makita. Fax numbers were confirmed but the doctor had not received them. Attempted to contact the Patient Advocate but only they can be reached by email. It appears that I've flown in only for some blood draws and some very average dietary guidance. My sole goal was getting healthy and not just a number. This is a very serious concern. What is truly amazing is this patient was a past medical team manager of over 60 providers of all specialties. Respectfully, Steven Yates

Susie 17 April 2023

At least 20 minutes to answer the call button
This hospital is greatly understaffed. When calling for a nurse in my mother's room, it took at least 20 minutes before anyone came in, she was requesting her pain medication (she was in a great deal of pain, due to cancer); the person that came in said they would inform her nurse. In the 4 hours we were there, no one came in to give her any pain medication. Her I.V. emptied and some sort of alarm went off, we hit the call button and we turned the alarm off ourselves, the alarm went off 4 more times before someone finally came in to completely shut it off, but never replaced the I.V. bag.

Jeff Wallace 08 April 2023

Poor customer service and overcharged
CCF has the worst CUSTOMER SERVICE and doesn't give you CREDIT FOR YOUR PAYMENTS. In addition, CCF doesn't code your medical services correctly to your insurance company. This way they can over charge you. Then they send you to collections. This happens every year. It's a JOKE, Beware of your billing credits. You will get OVERCHARGED.

David Derry 15 March 2023

Lousy attitude horrible billing
They continue going down the tubes. Done little to nothing to help me over the past several years. Lousy uncaring attitude. and have horrible billing and financial assistance. I get more aggravated every time I have to touch base with them. All they seem to care about these days is buying up another office and making more money. It didn't used to be this way and it is a huge loss for the people of NE Ohio.

G R 15 January 2023

I cannot recommend
Dear Cleveland Clinic. You failed my loved one. Your lack of response actually made the condition worse mentally for my loved one. Care = Hope, you pretty much took both off the table. You need to improve dramatically. You are not world class...get back to basics. Healthcare 101, you've lost it. If you had a cornerstone, you sure aren't built on it anymore. I want the truth to be told concerning our situation. Complete lack of urgency. Lack of follow up (Well, no follow up) actually left my loved one without proper information, or suggestions, ideas....the Specialist just left him hanging! No return emails, or calls. If you are going to Cleveland Clinic, bring an aggressive advocate with you. Don't let go until YOU have the answers you deserve from a "World Class" facility. I cannot recommend Cleveland Clinic at this time.