Joe Ward 11 September 2025

Please have someone from corporate come down here incognito and see for yourselves!
I've never seen anything like this. My wife was transported by paramedics for chest and neck pain. Thought she was having heart issue. They take her back get a iv started,do ekg,blood draw. Then put her back out in the waiting room with everyone else. No heart monitor or anything. She got there at 6pm then at 9pm they take her back for another blood draw. Then send her back out to the waiting room. No one came out to see if she was ok or dead. There is no hand sanitizer stations in the waiting room. When she asked about it the staff didn't know anything and directed her to the filthy restroom and said there probably was hand sanitizer in there. Im not even going to go into the time we came in a couple months back. This is a real actual account because you absolutely can not make this crap up! Come on Cleveland Clinic i thought you people were better than this.

Beth Mcmasters 19 August 2025

Good luck if anybody goes there, your gonna need it
If I could rate them on a scale of 1-10 it would be a -15. They violate HIPPA, they are rude, and they do not care anything about their patients. I sat for over 7 and a half hours hemorrhaging. I was brought by ambulance and I was set in the waiting room. Never got examined and when I finally got in a room they hade put on a gown and never examined me. I was discharged bleeding badly and was told make an appointment next week. I couldn't get an appointment till October. This place is a joke it is not worth the drive there to get help cause your not gonna get it. The news should go there and watch the scenes over there. It is awful and I will never go there again, my records have been transferred to another hospital I should never have been sent home I should have been admitted.

Adam Whitehair 07 January 2025

They have people with covid out in the waiting room with everyone else
My mother just had a liver transplant and the fact that my mother is at risk to go into liver rejection out here in the waiting room with people with covid is outrageous.

Edward Givens 19 November 2024

What bullshit and a POS hospital
The absolute worst ER i have been to, staff don't care about the patients. They keep you in the waiting room thru the entire process, and by all means, don't have pain they laugh and tell you what the laws are and how they can't give you anything for the discomfort.. They would not even let you stay in a wheelchair but for transport.. will never be back not even if I am dying.

Gale Hilditch 03 November 2024

Awful
Sit in the ER waiting room for 6 hrs. Just to get charged for a room in the back for 20 minutes, so Dr., can give results

Donny Balvin 05 October 2024

They were rude it was almost inhumane.
If you can avoid it DO NOT go to the ER here. They had us wait in the waiting room for over 7 hours before we said that was enough. They did a CT scan and had the results within an hour but didn’t call us back to a room. The staff showed no compassion.

William Locke 30 August 2024

Not sure if this is how things are because of cleveland clinic
My family has been going to mercy for 25 years.This weekend we thought my wife appendix may have ruptured. Unable to walk or move. I picked her up and took her to the ER once again. I asked specifically if she was going to be seen soon, if not I would take her to another hospital. I wast told that it should not be long at all. 45 min later with my wife in tears wondering why she is at a hospital and no one will help her not even triage nurse. I got up and asked the person at the counter if she was going to be seen soon. I was told that we would have to just wait. The people sitting there said "we have been here 9 hours" I packed my wife up and went to aultman. Aultman is now my new hospital for my entire family. If I were you I would avoid mercy at all costs. Not sure if this is how things are because of cleveland clinic or it's just being run into the ground but if you have a true emergency I would not go to Mercy ER for anything.

Cindy G 13 July 2024

Huge waiting room time and just understaffed
Worst hospital experience ever. None of the people care at all or have any sense of urgency. The RN in the emergency department named Alice is the rudest human being we’ve ever encountered in a hospital setting. She had such a belittling, rude, disrespectful, and lack of care attitude when my husband was concerned about the possibility of having a stroke / heart issues. She did not care about our concerns and make snarky comments and treated us so poorly. I have no idea why someone would choose a profession of service and care and by so vile. My heart hurts for her, for she truly lacks compassion and love. She should not be a RN. No one cares and it’s honestly sad. Do not go here if you are having an emergency, they won’t care.

susan kenner 04 June 2024

Very inefficient, unprofessional service
Repeatedly asked for assistance and was completely ignored. Thought patient care was a priority. What a joke. Would not recommend this hospital to anyone that has serious needs.

Molly Sears 30 April 2024

This is a hospital you go to die at stay away far away!!!
STAY AWAY!!!! Worst experience of my life at a hospital!!!! There machines we're not working and the place was disgusting my room was dirty had trash on the floor red crumbs of some sort on the stand the staff had no idea what they were doing!!! Blood pressure monitor didn't work I kept telling the guy but he acted like I was stupid tried to tell me my BP was 169/136 I SAID NO I know my body and i run low can we try another machine so finally he did my BP was 127/56 imagine that.... The machines in room we're not working right either. They tried to check my heart enzymes 3 times till I told them I already had it done twice!! Never again