April Bridges 25 August 2025

This hospital has NO communication!!
My father had a MRI and the machine went down while he was in the machine. During this time me and my mother waited and waited without knowing anything. We were not allowed to go past the first waiting area at the entrance and we were never notified of anything going on. We kept going to the front desk to ask questions and the receptionist both first shift and second shift was rude, rolling their eyes, attitudes because we asked questions, and they both told us us they could not help us with anything. Finally after 3 hours we walked to another area and they finally told us what happened.

Sherri Kumm 20 July 2025

STAY AWAY!
Husband taken by ambulance to ER. Did not see or speak to a physical Dr. for 18 hours!!! He had a TIA (mini stroke). Nursing staff kept telling to log onto MyAtrium chart to communicate to Dr. They offered to give me a tablet to use. Beginning to think ER is being ran by AI or Drs. hiding behind computers!! Now getting medical bills from Drs we never seen. Called Billing Dept to dispute and they keep saying sorry and transfers call.

Raysa Alvarez 01 July 2025

WARNING TO ALL PATIENTS GETTING SURGERY
Apparently you have to tell your surgen multiple times that if an organ is good do not take it out. The surgen called after my mothers hysterectomy to tell me that my mom's ovary was actually healthy but went ahead and took it out anyway (my guess is they are probably selling this ovary therefore do not give a damn that my mom wanted to keep her ovaries) they will tell you they are Useless after menopause which is UNTRUE. They continue to help stabilize your HORMONES which is incredibly important. Anyone who has had hormonal imablance will know first hand how awful this is. But since they can't produce a child they are deemed "worthless" it's disgusting. We are more than just reproduction we are also humans who would like to continue living a healthy life. Also they kick you out after your surgery, my mom was barely awake from the anesthesia and had to leave drowsy and unaware. So many things wrong here.

Brandy Thompson 17 April 2025

DEFAULT
I waited 7 hours for migraine medicine

Eddie Venable 06 April 2025

System issues
99% of the people here are working in good what's bad is the facility itself it's not kept up it's got old equipment it goes out their supplies are always out of stock and they can't complete simple past to take care of the patients it makes things a little overwhelming for simple things to be done.

Britlyn Whisenant 30 March 2025

This place is a literal nightmare
Pretty sure I am in a prison. I'm a 32 year old woman and cannot walk outside without permission. First and only time I will ever come to this place. As and people say piedmont in rock hill is bad. That place is heaven on earth compared to here.

Imani Harris 19 February 2025

Mother died unexpectedly under their care
Refused to let us transfer her. Didn’t call us to inform us of her emergency surgery until that night when everything went left field that morning. Told us she was on life support and we needed to take her off just for us to take her off and she continued to live for another 3 days living off a morphine drip.

Jason Thrift 12 February 2025

I filed a complaint 2 times, no response
If I could give a zero I would. I have asked to speak with someone or management with no results. They just don't care and have zero empathy. If I don't receive a response then the information I do have will be turned into the authorities.

Yvonne Smith 05 November 2024

The wait in this ER is the worst I’ve ever seen.
I understand prioritizing but 5hrs and counting is ridiculous. We already got the lab results in the My Atrium portal and still haven’t seen the doctor.

Kelly Berry Kempf 28 October 2024

Go in with an aire of skepticism, please proceed with caution.
My family and I had an inexplicably poor experience at this hospital. My mom had an accident and was taken the the emergency room. Her hip/femur were operated on, and I believe the surgery went well. It was only after the operation that the care completely derailed. My elderly mom ended up being kept in the hospital for 18 days, with little to no physical therapy - and not a single shower. I live abroad and so was unable to be present and advocate for my mom as I would have liked, but I presumed she was in good hands at the hospital. That was a huge mistake. After several days post-op, my mom was told she was going to go into a rehabilitation facility when a spot opened up so she was given several choices and told to prioritize them. She did. The next day she was told she chose a facility for “acute care” which she did not qualify for, and asked to pick another facility. So she picked another. The next day, was told again that this facility was for acute care. Why offer them to her if it is not an option for her? This went on for days. Finally she picked a facility she was eligible for but by the time the administration got her in - weeks after her surgery - her insurance was no longer willing to approve the rehabilitation facility, and said she needed to be sent home. She was sent home in a state that should honestly be illegal. She is a widow - we lost my father at this hospital less than two years before. She lives alone. When coming home, she hadn’t even been given enough PT at the hospital to confidently step up the one step into her house. She was in the hospital for too long, and received little to no PT. This erased any of the good done by the surgery. Her recovery was derailed, and she never recovered. 1.5 years later she was still in chronic pain and unable to walk. She recently had a second surgery at Atrium Mercy and the experience was night and day. The care and attention of the surgeon, nurses and the level of concern and diligence of the PT staff was so refreshing. I would highly recommend Mercy if you have the choice. Just be sure you advocate for yourself and your loved ones in Pineville.