Kitty 02 November 2026

$2,088 Paid - Months of phone calls and emails - Still no resolution
I want to share my experience with St. Vincent’s in Birmingham, Alabama. On July 17, 2026, I paid $2,088 to a St. Vincent’s-Southview Orthopedic physician’s office after Medicare denied a claim because of a billing issue. Medicare subsequently instructed that the claim be refiled in order for it to be paid. They somehow had my old employers healthcare as my primary insurance. Either the doctors office filed in under my old insurance even though I told them over and over I was retired and on Medicare. Since then, I have spent months trying to get this resolved. I have repeatedly contacted the physician’s billing office, requested a detailed receipt, and escalated the matter to Patient Relations. I have been promised follow-up calls that never came. Emails have gone unanswered. I have been passed from one person to another without a resolution. I have now been forced to file a formal dispute with American Express. Why should a patient have to fight this hard to obtain basic billing documentation and get a Medicare claim corrected? I am not asking for special treatment. I am asking for accountability, a corrected claim, and the return of money I should not have had to pay. Medicare has told me the claim is covered. I am sharing this because other patients deserve to know about my experience.

Reagan Tindol 19 September 2026

The level of care and professionalism was honestly ghetto and unacceptable
The worst hospital in Birmingham!! Extremely disappointing experience. My dad went in with high heart rate, vomiting, inability to have a bowel movement, inability to pass gas, and a very large groin hernia. They only performed an X-ray and discharged him patient without physically examining the hernia or doing a CT scan. The X-ray itself showed dilated loops of small bowel and bowel extending into the groin hernia, raising concern for a possible small bowel obstruction. I later spoke with Maria in Patient Relations, and she was incredibly unhelpful and unprofessional. She could not answer a basic question about the facility’s standard procedure and would not locate the policy or procedure information I asked for. Very concerning experience. Patients deserve to have their concerns taken seriously and appropriate questions answered, especially when potentially serious findings are involved. They discharged him and told him to speak with a Primary Care Physician. HIS HERNIA WAS THE SIZE OF A MANGO… And increased in size through his hospital stay!!! Overall, the entire experience felt disrespectful, careless, and completely unacceptable. Don’t go here unless you want to be treated poorly, spoken to without respect, and sent home sicker than when you arrived.

Nícolas Guimarães Vieira 30 June 2026

No organization, unprofessional, and disappointing
I went to pick up my father-in-law from surgery. First, the receptionist was really impatient, rude, and didn’t know how to give any information; I had to search for him myself. The nurse took forever to get to us. She didn’t even know what treatment my father-in-law had, or if he needed medication. He was supposed to leave the hospital at 2pm., but we ended up leaving three hours later.

Gene Morrow 13 May 2026

The ICU was terrible, very rude and disrespectful
Had to have emergency surgery 05/04/26 3am.

Spock Hinson 17 March 2026

Tactless doctor
The hospital psychiatrist, Dr. Ary, seems tactless and her visitation hours are very unseemly. It is known throughout the hospital that she shows up to talk to patients only during the middle of the night wearing all black attire at all times. She is very brief and derisive dealing with everyone and it seems she would be better placed in a different position rather than her current position being in charge of patients with psychiatric needs in two hospitals. Psychiatry is an inexact discipline at best, but someone with her demeanor is malapropos.

Vanessa Salazar 28 January 2026

Awful hospital
Took my mom there. Dt her aortic stenosis. Drove 2 hrs to get there Waited 6. The nurse in the waking room was rude never sanitized his o2 machine. The Dr's were very rude and said my mom's cardigan should not of told her to come and her AFIB is normal. She never even offered anything to drink. The worst hospital bed side manner Ive ever experienced. The Dr that discharged my mom was a rocky punk.

Paige Robbins 15 December 2025

I will do my best not to not go back to this hospital
I can't stand this hospital. A lot of the staff has a bad attitude. I have a disease that leaves me hospitalized often. I try to treat people with the upmost respect. I know working at a hospital is not easy. I couldn't do it myself. But, I heard a nurse talking poorly about me in front of two other nurses. I would say the staff is 50/50. Either someone was extremely nice, or just horrible. This is not my first experience with this hospital. Last time I had surgery I was treated like a dog by my nurse.

Ray 18 October 2025

Bordering on medical malpractice
The worst experience I’ve had in any hospital. I went in with a gash on my head and I ended up waiting for 8 hours without being seen. I asked for a fresh Ice pack and the nurses turned me away and were extremely rude and dismissive. I was left for hours with nothing but a dirty wet rag from my car and my eye nearly swelled shut. Whenever I’d try to simply ask for an update as polite as I could they were extremely hostile towards me. I ended up leaving early and going to another hospital out of town where they had to clean all the dried blood that coagulated in my wound before giving me stitches because it had been so long without ever even being properly cleaned out. Even the doctors I spoke to at the second emergency room were shocked by what I told them.

Macius Darkwood 11 September 2025

The information they want is absurd and unnecessary
The imaging department associated with this hospital wants you to give information on you and your mother and family. Including birth dates, email addresses, and phone numbers. This hospital is Phishing for personal information on anyone that goes there. For what purpose?

Jaslyn Henderson 21 August 2025

Please be aware of waiting 5 hours or more
This hospital has the absolute worst receptionist. I was in a car accident and did all my test and they preceded to make me wait an additional two hours is my current wait just to be told if anything is broken or torn. I 100% would not recommend if you are in actual need of help.