Andrew Lodeesen 12 August 2026

This was the worst medical experience of my life
I went to the emergency room because I felt like I was having a heart attack. After a 15-minute examination, I was sent to the waiting room with an IV still in my arm. After sitting there for two hours with no update, I asked about my status. A staff member checked the computer and said, “Oh, the blood tests are fine, but we need to draw more blood.” Two hours later, after receiving no further communication, I asked a nurse to remove the IV. I had been there for four hours and felt there was no concern or urgency regarding my condition. The response I received was, “You’re lucky it’s only been four hours.” The lack of communication, compassion, and basic patient care was unacceptable. On a positive note, a few staff members were clearly hardworking, competent, and doing their best under difficult circumstances. Unfortunately, that was overshadowed by an otherwise deeply troubling experience.

Josh Humphreys 05 May 2026

I'd avoid this hospital
I was billed over 1k for a physician but I didn't even see a physician.

RAH Admin 30 October 2019

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Josh B 21 January 2026

I hope no one else has to deal with this the way we have
Unfortunately lost my child and my girlfriend was induced at this hospital. Took a month to receive his ashes due to a doctor error that was not put as a priority and they took their time fixing and almost 2 months later still haven’t even gotten the test results back to find out the cause of it. The carelessness and lack of urgency or empathy considering the situation has left a really bad taste in my mouth for this hospital. Will not be returning for any reason if it is our decision.

Carrie Dunn 11 January 2026

The lack of communication from staff members is mind blowing
The hospital staff was clueless about what we needed once our child was admitted. We had to have repeated conversations and ask repeatedly to get any information. We had NO IDEA WHAT SURGERY WAS GOING TO BE DONE ON OUR CHILD until we got to pre-op. We had to BEG THE STAFF FOR HELP TO GET WHAT OUR CHILD NEEDED MEDICALLY. No one seemed to want to do their job. Our son had broken bones and they called in ALLERGY MEDICINE INSTEAD OF PAIN MEDICINE FOR BROKEN BONES.

Douglas 30 December 2025

Tell your doctor to do your surgery at another facility
They charged me over $1,300 for my surgery but applied to some random persons account. I have been fighting with them since to try and get this careless, inept error resolved but to no avail. So at this point they are essentially stealing and refuse to rectify the situation. If you do go here, make 100% sure when they charge you at the front desk, that it is applied to your account. I sent an email with proof of payment to some customer care email address they told me to send to. I never got any acknowledgement back what so ever. Then just today I get a phone call from a debt collector. This facility is so beyond unprofessional it is insane. AVOID this facility at all cost!! You do not want to deal with the nightmare that I am going through.

Lance Schilling 20 November 2025

IT WOULD BE IRRESPONSIBLE TO TAKE A LOVED ONE HERE IF YOU CAN AVOID IT
My grandpa was brought in around 7am in an ambulance. He was running fever not coherent and barely conscious. As a former prostate cancer survivor he has neuropathy which causes him immense pain and he takes medication daily for this. The emergency room Dr. Ahmed was worse than useless as he was non existent and the PA Breana was no better. When she came in around 12:30-1pm he was moaning in pain and began throwing up infront of her while i held a plastic bowl. She commented at how much it must burn his throat and that he was vomiting stomach acid. She was very happy to show her immense knowledge and began saying she would order all of these meds he needed ASAP. She left the room with big boss energy and nothing happened. It wasnt until around 4pm until they gave him any meds. This was after being told by multiple nurses and staff 3-4 times that “we just ordered it”, “we are ordering the meds right now” or something like that. The people who seemed willing to help had no power to do so and the people who had the power did nothing. My grandpa was also running a 101-102 fever this whole time. At around 5:30 they transferred him to a room upstairs and the new staff had no clue what had transpired downstairs. We had to start over almost brand new, like Groundhog Day. The only note that had was a strict note on him not being able to have any food or medicine orally, despite them giving him oral meds in the ER and commenting that he had been able to tolerate it. This shows me that the doctor making decisions was completely unaware of anything going on. They were unable to give him any meds once we got into the room due to the inability for orals. His temperature began rising and they would not even give him Tylenol, despite him proving that he was aware enough and conscious enough to do so. The nurse ran him through tests that were almost like field sobriety tests. I could continue to list many more things that were not just bad service, but medically negligent, even medical malpractice , however I will leave with this. Taking your loved ones or yourself here would be COMPLETELY IRRESPONSIBLE unless you have no choice. I was genuinely shocked at the complete lack of care and humanity, but more so, the fact that no one seemed to know what the previous person knew and there was a constant level of ignorance of the situation. Every new person we saw had zero knowledge of anything that had happened before them.

Rachael W 03 November 2025

I now have two extremely expensive visits that addressed one issue the same week
I went to the ER at St. David’s South Austin Medical Center from September 22–24, 2025, with severe right upper abdominal pain. The ER doctor quickly decided I had Cannabinoid Hyperemesis Syndrome (CHS) without asking about my actual cannabis history or considering the imaging that already showed gallstones and gallbladder inflammation. He documented my pain as “mild,” described me as “vomiting uncontrollably” (even though I only vomited when I self-induced to relieve pressure), and told me my gallstones were “old” and not a problem - something imaging can’t determine. Just two days later, a surgeon at the same hospital reviewed my scans, recognized the seriousness of my condition, and removed my gallbladder the same day. The surgery took longer than expected because it was worse than they thought. The ER doctor’s assumptions delayed my care, caused unnecessary pain and stress, and left me feeling dismissed and stigmatized in front of medical students. I hope St. David’s uses this experience as a teaching opportunity - patients deserve to be heard and evaluated based on evidence, not assumptions.

KJ 07 August 2025

Go Elsewhere
This was definitely the worse outpatient experience I've ever had. Everything was going well until after my surgery when hospital staff started rushing me out of the hospital. No one went over my discharge papers, the team kept constantly asking me questions when I wasn't fully awake or recovered from anesthesia. I ended up vomiting just as they were kicking me out and no one asked me questions nor gave me any type of medicine for vomiting. They kept asking me where my ride was and how long it would take them to get there, and they ensured my ride stayed outside so that they could avoid talking to them and explaining anything to them. Also, my discharge papers were incomplete, unsigned, and no one even went over the discharge papers and after care instructions with me. So I left the hospital without anyone answering any of my questions.

Desi Peagler 17 July 2025

Absolute horrible care and biggest breach of HIPPA ever
My mother was transferred from our small town ER to St Davids on 7/11/25. Her ambulance was one of five "waiting to be received". Her gurney was parked along the ER wall until an exam room was available. There we sat with her from 1PM until 7PMish and were transferred to another ER exam room. The entire time not one professional; nurse doctor or aide listened her lungs/heart rate. NEVER touched her. THE ENTIRE 10 HOURS IN THE ER and not one physician came by. A hospitalist, Sonia, poked her head in for approximately 12 seconds to tell us she was call the GI specialist on call to aide in treatment. NOTHING happened, ever. The entire time my sister and I ambulated our mother to and from the restroom, addressing the monitors as no nurse was available. We asked multiple times for assistance, mouth swabs, a ER doctor, etc....It was horrible. The nurse left the curtain open and his portable white computer station plugged into our exam room the entire time with adjoining patients personal information exposed. One lady in the ER room across from us was not tended to for over 2 hours. I can tell you information we couldn't avoid hearing on over 3 patients. Do better St. David's!!! SHAME. Finally, after my mothers heart monitor and blood pressure machine were not connected for 45 minutes I got the nurse and told her my mother could be dead and no one would know it. I do not recommend you take your loved one to this facility. I have video and photos documenting the gross neglect of care. Upon leaving a tech/nurse aide asked if we needed assistance and when we reported the issuse stated " this in nothing new, some patients wait up to 4 DAYS in the ER to be placed in a room".