MEDICAL CITY ARLINGTON
3301 MATLOCK ROAD ARLINGTON TX 8174653241 4 customer reviews
   1.0 out of 5 stars

By Topic
Quality - How good is this hospital? 1.0
Compassion - Do they care about you? 1.0
Trust - Do you trust them? 1.0
Relief - Did the treatment work? 1.0
Recommend - Would you go back again? 1.0



Reviews

Ronny Abrams 28 August 2025
Verified User
I could not wait to get him out of there
I cannot say enough negative about this place. I can’t believe how many times in fact most of the time the call button was never answered to even say what do you need. One time after 30 minutes my husband went to the front desk and told them that my dad needed to be moved and an hour and 15 minutes later, it still had not happened. There was a time when he asked for help and didn’t get it and then was in a wet bed, wet everything, and couldn’t get help until I called the hospital. When I arrived, the nurse was finally in the room and would not speak to me. I asked for an update of the day and she said, “do you want me to tell you what went on today? I’m not going to” Her name was Blue. Oh yes, and she updated the nurse taking over her shift and happened to notice on the whiteboard that she had forgotten to write down the last time she gave him oxycodone. That seems important to me. The first day he was in a regular room when I arrived there were wet urine betting on the floor and his urinal was across the room so he couldn’t possibly use it. After I called patient relations four people suddenly were able to show up. I should not have to do that. Don’t get me wrong he was there three weeks and there were several good nurses but only all the stay was horrific.
Will Katchoua 17 August 2024
Verified User
Medical City hospital belongs to a 3rd world
Medical City ER is the worst ever hospital I’ve been too. Dirty beds, dirty sheets, crazy wait time and usually, no medication given even if you’re in pain. Worst part is the bills that follow even when you have health insurance. They don’t give you a single bill statement, it comes like 5 different bills from the same facility. I’ve been to an ER before and I paid nothing because I had insurance but at Medical City? They charged me $1330 for a Covid test they did on me. How ridiculous is that and they expect me to pay? NO WAY! You guys will only send it to collection. My wife came here before and it was same experience. I wasn’t thinking when I drove to this place with fever. Even if I’m dying, let me not find myself at this facility. NEVER AGAIN!!!
Jamie Kelley 30 June 2024
Verified User
Run from this place
The hospital and a select few of it's surgical doctors don't seem to consider patients anything more than currency. Also good luck getting a copy of your medical records, having a surgical procedure adequately explained prior or speaking to anyone on the phone willing to help rather than pass you off to another department.
RAH Admin 30 October 2019
Verified User
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