HCA FLORIDA KENDALL HOSPITAL
11750 BIRD RD MIAMI FL 3052233000 10 customer reviews
   1.0 out of 5 stars

By Topic
Quality - How good is this hospital? 1.0
Compassion - Do they care about you? 1.0
Trust - Do you trust them? 0.9
Relief - Did the treatment work? 1.0
Recommend - Would you go back again? 1.0



Reviews

Agustina Ferraro 21 August 2026
Verified User
DO NOT—I mean, DO NOT—go to this hospital
This was one of the worst hospital experiences my family has ever had. The doctors we encountered were unprofessional, and several nurses were extremely rude and dismissive. What concerned me most was hearing patient information being discussed loudly in the hallways, along with inappropriate and unprofessional comments about patients. Communication with patients and their families was also extremely poor. At times, when we tried to clarify or understand what was being communicated, we were met with dismissive attitudes, smirking, and staff simply walking away instead of helping. I had a family member hospitalized here, and they did not appear to have enough supplies available for some basic patient needs. The hospital may have undergone renovations, but in our experience, basic necessities and accommodations for both patients and their families were still lacking. Based on what my family experienced, I would not recommend this hospital. A hospital should make patients and their loved ones feel safe, respected, informed, and cared for, and unfortunately, that was not our experience here.
Mia Jarquin 17 May 2026
Verified User
So disappointed, i have a family member in this hospital
The nurse does nothing but gives attitude. doesn’t check up on her patient regularly and also goes back and forth arguing with the patient that clearly isn’t conscious. she has no type of professionalism nor hospitality. Our family had to ask for a different nurse because she’s giving us attitude during this hard time , making it harder on us. The patient himself tried to reason with her and she gave him attitude. We don’t need a nurse this unprofessional.
Angela Acosta 14 April 2026
Verified User
Staff very rude
Also if you need your records you have to wait a week until they send it to you
Roy Orozco 03 February 2026
Verified User
Nurses are the only good experience there
Higher ups dont update anything and they dont communicate apparently with each other.
Esther Penaranda 28 January 2026
Verified User
I will not recommend that Hospital to nobody
Was there from Jan 11 /26 to Jan 16 /26,The nurses and the Drs where good,But my Gold neck Chain that was given to me by my grand mother when I was 15 years old in Cuba,Was Stolen,During my Stay there,Nobody from administration show up to solve the problem. I am very sad about it.
Kristen Smell 05 December 2025
Verified User
Absolutely disgusted with the care my mother is receiving
My mother was airlifted to this hospital while in vacation and it had been an absolute nightmare. She’s been in the ICU and is now in a regular room and we can’t get a doctor to speak with us! She is still currently in the hospital and we are now being told we won’t have an opportunity to speak to a doctor until tomorrow. All we want is some questions answered and to get her home where she can get quality care from doctors and nurses who actually care!
Britney Pena 28 September 2025
Verified User
Do not recommend anyone to have a baby there
Horrible experience. would not let anyone in the room with me in labor and delivery since there was no rooms! Mercedes gave terrible service as a nurse.
britney nasta 26 June 2025
Verified User
STAY AWAY FROM THIS HOSPITAL!!!
Worse service ever!!! The amount of times I had to chase the nurses down to help my ill BF who spent several days overnight cannot be normal. It is clear they are understaffed, the hospital is very dirty, not sanitary or safe especially for those who are at risk. I highly recommend walking floor 3 which lead to the 400s to see how disgusting the hallways, bathrooms, and patient rooms are. They constantly mislead the patients with different opinions.
Romain BUTAYE 25 March 2025
Verified User
WORST EXPERIENCE IN MY LIFE EVER
I have been transferred from the ER to Kendall hospital. Then the nightmare began! They absolutely forgot about me while I had a fully dislocated wrist. I spent 10 hours there continuously asking for updates. Suddenly I discover out of the blue I am scheduled for surgery without knowing what I exactly have and what will be the procedure. No one cared to explain. I eventually left the hospital and went to Baptist. A couple of months later I received a nice 11k$ invoice. I called the customer services to challenge it but they do not care. DO NOT GO THERE
N A 20 September 2024
Verified User
The worst ICU I've ever been in
Some nurses are just there to get paid, others are incredibly good, the doctors don't show up, only the residents make decisions. It is a long story